Silvergate Bank Accessibility Services

Silvergate Bank is committed to meeting the needs of all customers, including individuals with disabilities. We strive to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable California state and local laws, and we regularly evaluate ways to improve access to all of our products and services, whether they are delivered online, by telephone, or in our branches.

Our ADA related services include:

Feedback

We welcome questions, comments, or suggestions. You may contact us through the brief form here or the feedback link in our detailed website Accessibility Statement that follows.


Accessibility Statement

This Accessibility Statement applies to: www.silvergatebank.com

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, Silvergate Bank has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The Silvergate Bank website is monitored and tested regularly by internal resources and by AudioEye, a 3rd-Party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented by Silvergate Bank to improve the website user experience.


AudioEye Accessibility Certification

The AudioEye Certification seal represents a commitment to accessibility and inclusion. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Standards.

AudioEye certifies that the www.silvergatebank.com website has been designed and fully optimized to meet the WCAG 2.0 Level AA Success Criteria to the greatest extent possible.


Last updated June 2016


This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

For Windows users: JAWS and Internet Explorer or NVDA and Firefox
For Mac users: VoiceOver and Safari or VoiceOver and Chrome
For mobile users: VoiceOver for the iPhone and TalkBack for Android devices


Improving the User Experience for Users of Assistive Technologies


Web Accessibility Guidelines

Silvergate Bank has leveraged the Web Content Accessibility Guidelines (WCAG) 2.0 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, Silvergate Bank has elected to conform to Level AA of these guidelines.

Related Links
Web Accessibility Initiative (WAI) 
Design guidelines for electronic and information technology


Feedback

Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the Silvergate Bank website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you enjoyed using the Silvergate Bank website, or if you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback.


Third Party Sites

Throughout this website, we make use of different 3rd party websites such as LinkedIn, Instagram, YouTube, Twitter, and Facebook to spread news and information about Silvergate Bank products and services. These sites, which are not controlled by Silvergate Bank, may present challenges for individuals with disabilities that we are not able to control or remedy. Please know that these sites are not used as the sole source of (or sole vehicle for communicating) important information.

As made publicly available, here are the Accessibility Policies provided from these 3rd party sites:

Instagram Accessibility
Facebook Accessibility Policy
YouTube Accessibility Policy