Privacy Policy
Click here to view our general privacy policy.
Online Privacy and Security Policy and Disclosure
Silvergate Bank respects the privacy of its customers and visitors to its Website and is committed to protecting their information on our Website. We collect only non-identifying information about visitors to our Website such as the date and time the site was accessed, what pages were visited, what servers were used, and the city of the visitor as identified by the server address. Website visitors are invited to submit personal information by email, by submitted applications, or by requests for information. This information is used as appropriate by employees of Silvergate Bank to complete the request submitted through the Website. This information is never disseminated outside of Silvergate Bank or sold to other organizations. Silvergate Bank trains and requires our employees to protect the privacy of information about our customers regardless of the medium used to fulfill customer financial needs. To protect the privacy of our customers, we use appropriate security standards and procedures to control access to customer information. This was our policy before the arrival of electronic means of accessing information and it is the policy that is followed regarding all electronic customer transactions.
Online Privacy
When you use Online Banking to apply for one of our products or services, or sign up for an online service, such as bill payment, we will request information, such as your email address or your account number. This information allows you to perform certain tasks (e.g., correspond with us or review your accounts) and it allows us to provide the information you requested. In these cases, we collect only the information necessary to interact with you. We also gather data to track website usage, such as the number of hits, pages visited, and the length of user sessions, in order to evaluate the usefulness of our sites. This information is not specific to your personally identifiable financial information.Cookies
A cookie is an element of data that a website can send to your browser, which may then be stored on your system. A cookie does not retrieve any data from your hard drive, carry computer viruses, or capture your email address. Cookies help websites keep track of user preferences and to recognize return visitors. So, when you return to a website you’ve visited before, your browser gives this data back to the server.We use cookies to make your online experience with us a more focused one based on the products and services you have with us. We also use cookies for various purposes, such as maintaining continuity during an online session, gathering data about the use of our website, or monitoring our online promotions. This information helps us inform you about additional products, services, or promotions that may be of interest to you.
You can set your browser to reject cookies. However, if you choose to reject cookies, you cannot bank online with us.
Online Security
We are committed to protecting the confidentiality of your information and online transactions. We use the highest industry standard for online security to secure your online sessions. This process safeguards your banking sessions from intruders.Links on our Website
We may provide links to sites outside of our website to alert you to products, information, and services offered by third parties. These links are provided as a courtesy to give you access to information that may be of interest to you, and may be to both private and public sector websites. Although we will only provide links to sites we believe are reputable, we do not make any representations concerning the linked sites’ contents or availability. Please note that linked sites may have different privacy and information security policies than Silvergate Bank. You should review each site’s privacy and information security policies carefully before you enter confidential information onto the site.External Financial Services
Please use caution when using external financial aggregation or consolidation services. These are companies that collect personal information from a variety of sources and place them on one Website. They are able to do this by having you give them your identification information and password for each individual website, and then use these passwords to access each account. You must provide your permission and information to allow these services to collect this data. We recommend extreme caution when using these services and encourage you not to provide any account or password to a site that is not familiar to you.Preventing Identity Theft and Record Accuracy
Silvergate Bank is committed to protecting your personal information and to maintaining accurate and complete records of all of your financial information. We are equally committed to resolving any reported inaccuracies or discrepancies. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. This would include any possible unauthorized access to or use of your account information. Only authorized signers can access account information. Every effort is made to protect our customers from fraud. We will never initiate a request for sensitive information from you via email (e.g., social security number, personal ID, password, PIN, or account number). If you receive an email that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your personal ID, password, PIN, or account number with anyone, under any circumstances. If you receive a suspicious looking email or if you believe our records contain inaccurate or incomplete information, please notify us at once. You should contact us at:Silvergate Bank
4275 Executive Square, Ste. 800
La Jolla, CA 92037
(800) 595-5856
Revisions to our Privacy Policy
Silvergate Bank reserves the right to change our Online Privacy and Security Policy. If we make a change, we will revise our Privacy Policy to reflect such changes and revise the Policy’s effective date. Checking the effective date allows you to determine whether there have been changes since the last time you reviewed the policy.Effective Date of Policy
This Online Privacy and Security Policy is effective as of March 1, 2008.